Online Complaint

21 Mar, 2017

Karachi March 21:- Governor Sindh Mr. Mohammad Zubair was briefed about the provincial ombudsman office in detail at Governor House. Mr.Asad Ashraf Malik, Provincial Ombudsman briefed Governor Sindh about the working of his office.
Governor Sindh while speaking on the occasion said that solution of grievances of masses was of utmost priority of the Government and the aim of establishment of Provincial Ombudsman office was to achieve the same. Provincial Ombudsman has performed very well since its inception as it is not only providing justice to aggrieved masses but the same without any cost, he added.
He stressed the need of further expanding the scope of Provincial Ombudsman to all over Sindh so as to provide affordable justice to masses at their door step. A comprehensive awareness campaign is also needed to inform the people about the institution and motivate them to lodge their complaints for speedy and affordable justice.
While lauding the overall performance of the institution, he assured that the Government would provide every help and assistance for its further progress.
He also appreciated Children Complain Center imitative with the collaboration of UNICEF and emphasized the need to expand the same to all regional offices.
Provincial Ombudsman Mr. Asad Ashraf Malik said that Sindh was the first province where office of Provincial Ombudsman was established in 1991. It presently has 16 offices all over Sindh which are in Karachi South, East and Central and in Hyderabad, Badin, Mirpurkhas, Dadu, Shaheed Benazirabad, Sukkur, Larkana, Thatta, Jackobbad, Mithi, Khairpur, Ghotki and Noshero Feroz, he added.
He further informed that proposal for setting up Ombudsman Offices in Tando Allah Yar, Sanghar, Jamshoro and Karachi East has been prepared and is in the process of approval.
He said that since its establishment the office of Ombudsman received 174,726 complaints from which 57104 were admitted for hearing while 40020 have been decided. Most complaints 271647 were against Police while there were grievances against education, health, revenue, KDA, KMC, Local Government and others also. A Children Complaint Cell has also been established in 2009, which was the first of its kind in whole of South Asia, he added.
While informing about the future plans of Ombudsman office, he said that a Women Desk, Electronic Complain Management and Monitoring System, and Mobile Complain Van Services would be started.


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